Frequently Asked Questions
Where do you deliver?
We deliver throughout the United Kingdom. Estimated delivery times are shown on each product page and confirmed at checkout.
How long will delivery take?
It depends on the item. Many products dispatch quickly from UK and EU stock; a few specialist lines take longer. Always check the estimate on the product page before ordering.
Are your prices inclusive of VAT?
Yes. All prices shown include VAT where applicable, so there are no surprises at checkout.
Can I return something if I change my mind?
Yes. Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to cancel, and a further 14 days to return the item. Please see our Returns & Refunds Policy for full details and the few hygiene-sensitive exceptions.
What if my item is faulty or arrives damaged?
Please contact us within 30 days of delivery with your order number and photographs of the item and packaging. We’ll arrange a replacement or full refund and cover any return cost, in line with the Consumer Rights Act 2015.
How do I get in touch?
Call 020 3951 4908 or use our contact form. Our address is Office 13, 25 Mollison Avenue, Enfield, EN3 7LW.
How do I care for the items?
Please follow the care and age guidance shown on each product and its packaging. Sizing is provided as a guide — do check measurements before ordering.